Articles

    "The Care Industry is Changing!"

    May 06,2015

    By Lewis Myers

    Recently, we were honored to include Lewis Myers, a top rated Home Caregiving Expert in Maryland to our circle of experts, and we sat down and asked him key questions about how families are dealing with the care of parents in their homes. Welcome Lewis! We are thrilled to have you on our expert team!

    The way we provide caregiving as an industry is changing", says Lewis Myers of Rockville, Maryland. In 2012, after extensively researching national caregiving franchises, Myers saw that the elder care industry was flooded with organizations employing under-educated and under-trained caregivers to meet the specific needs of their clients, with little or no quality control in place. "There was so much demand that providers saw the market solely as an opportunity to make money; completely ignoring operating procedures like hiring and training standards for caregivers. There was little follow-up in customer care," Myers states. Seeing the opportunity to provide leadership in Maryland, Myers began his relationship with Right At Home by recruiting outstanding caregivers and training them to serve Montgomery, Anne Arundel and Prince George's county clients. With their success and reputation growing, Right at Home Maryland is expanding their reach to include new offices throughout their region.

    Engaging caregivers through the Right At Home national model empowers families because adult children may not necessarily live in the same location as their aging parents," Myers points out. "Almost half of our initial inquiries come from adult children outside our state, looking for a reputable organization that can coordinate their parent's care. Since they live away from their loved one, they are not able to vet an organization in person. But that doesn't change the fact that they want assurance that their parent is well cared for," Myers reiterates. "We stand out from other agencies by matching caregivers to elders based on need, logistics and most importantly, personality." Personality is often overlooked when determining a caregiver match, but it is a critical component to achieving satisfaction when hiring an organization to provide a caregiver for your loved one. Though caregiving encompasses many services, the most impactful care relationships are built on trust, dignity and rapport. Demonstrating empathy and genuine interest in an elder's care elevates an average caregiver to a trusted family advocate. "We take the time to make not just any match, but the right match", Myers says. "We want our customers to understand that we care about their family and value their business." Their customized matching process and ability to coordinate scheduling, streamline payment procedures and provide backup care mean that family members can have peace of mind with their loved ones living Right At Home in their Maryland communities.

    For more information on Lewis Myers and his Maryland caregivers, please visit them at on their website (highlight website and link to:http://www.rightathomemd.net)

    Like Right at Home Maryland on Facebook (highlight "Facebook" and link to:https://www.facebook.com/rightathomemd) and follow Right at Home on Twitter (highlight "Twitter" and link to @lewismyersRAH)

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